Hiring a house cleaning service for the first time can feel like a big step. You are inviting a new team into your home, and it is natural to wonder how the process works, what you need to do, and what happens on cleaning day. This guide walks you through exactly what to expect when you hire a house cleaning service in Charleston with Excellent Cleaning LLC, from your first quote to the moment the job is done.
Step 1: Request Your Free Quote
Everything starts with a quick quote. You can fill out the form on our contact page or call us at (843) 367-4161. We will ask a few simple questions about your home, like the number of bedrooms and bathrooms, the type of cleaning you need, and how often you would like service.
Step 2: Book Your Date With a Deposit
Once you are ready to book, a deposit secures your date and time on our schedule. This holds your spot so our team is reserved for you.
If you need to cancel or reschedule, please give us at least 48 hours’ notice before your appointment. We will review our schedule and do our best to accommodate you, but your preferred day and time depend on availability.
Step 3: Start With a Deep Cleaning
For a first visit, we recommend starting with a deep cleaning. A first-time cleaning usually takes more work, because dust and buildup collect in places that are easy to miss in everyday tidying. A deep cleaning brings your home to a clean baseline, so your regular visits can keep it there. After that, many clients move to a recurring cleaning schedule.
Step 4: Choose the Cleaning Products
We prefer to use your own cleaning products whenever possible. Using the products already in your home helps prevent cross-contamination from one home to another, and you know exactly what is being used on your surfaces. If you would rather we bring our own products, just let us know when you book. The CDC also recommends using a product that suits each surface and never mixing different cleaning products.
Step 5: Decide Whether You Will Be Home
You do not need to be home during the cleaning. It is completely your choice. Some clients like to be there for the first visit to meet the team, and others prefer to go about their day and come back to a clean home. If you will not be home, just let us know ahead of time how our team will get in.
Step 6: Let Us Know About Your Pets
We are pet friendly and love meeting our clients’ furry family members. For everyone’s safety and comfort, we prefer pets to be in a crate or a closed room during the cleaning, especially if they are nervous or not friendly with new people.
Step 7: Cleaning Day and Payment
On cleaning day, our team arrives at your scheduled time and gets to work on your home. As soon as the cleaning is finished, you will receive a text or email with a secure payment link for the remaining balance. We accept credit and debit cards, Zelle, and Venmo. We do not accept cash or checks.
Step 8: Your Satisfaction Matters
Our goal is for you to be 100% satisfied with every cleaning. If anything was missed, please let us know within 24 hours of your cleaning and we will come back to take care of it at no extra cost.
Questions Before You Hire a House Cleaning Service
What should I expect when I hire a house cleaning service for the first time?
Expect a simple process: request a quote, book your date with a deposit, and let us know about products, pets, and whether you will be home. We recommend a deep cleaning for the first visit.
Do I need to be home during the cleaning?
No. It is your choice. If you will not be home, just let us know ahead of time how our team will get in.
Do you bring your own cleaning products?
We prefer to use your products to help prevent cross-contamination between homes. If you would rather we bring ours, just ask when you book.
What if I am not happy with something?
We want you to be 100% satisfied. Let us know within 24 hours of your cleaning and we will come back to take care of it at no extra cost.
Ready to Hire a House Cleaning Service in Charleston?
Excellent Cleaning LLC serves Charleston and surrounding areas. Whether you need regular house cleaning or a first-time deep cleaning, request your free quote or call us at (843) 367-4161.
